ATI Position Announcement:
Associate Systems Administrator
Position Title: Associate Systems Administrator
ATI Department: Information Technology
Reports to: Information Technology Director
Compensation Classification: Full-time salaried position
Established in 1986, Assessment Technology, Incorporated (ATI) is a national corporation with a mission to create, distribute, and support technology to promote learning. ATI's applications provide Preschool and K 12 clients with complete instructional improvement systems that assist client-district administrators and teachers in their efforts to improve student performance. Consider joining the ATI team. Working together, our dedicated professionals strive to create technology, content, resources and other tools to improve the lives of educators, students, and team members.
The Information Technology (IT) Department plays a significant role in the daily functioning and in the long term planning of ATI. The IT Department is responsible for planning, implementing and maintaining system architecture, optimizing performance of all hardware and software used to deliver Galileo services to ATI clients, performing client and in-house technical support, and managing the client data import and export programs.
Position Description:
The primary function of the two Associate Systems Administrators is to work together to ensure that the company computers, local area network, databases, and web/application servers run effectively and efficiently. An additional function of these two positions is to perform uploads of client Student Information System (SIS) enrollment and demographic information into the Galileo database, managing the Galileo Data Import (GDI) program as well as exports of student performance data from the Galileo database, managing the Galileo Data Export (GDE) program. This position 1) monitors network/server performance and ensures continued operation of IT systems; 2) performs server/hardware upgrades of all Galileo application-related systems; 3) ensures company assets are tracked in a centralized database; 4) performs in-house desktop and software troubleshooting and new end-user desktop system implementation; 5) serves as a back-up to the Desktop Support Engineer for technical/desktop support; 6) is responsible for developing and implementing a backup plan for file servers and all databases, and; 7) acts as part of an IT after-hours emergency response team, acting independently and coordinating with the Department Director and Systems Engineer when necessary to resolve server/hardware issues during response activities. Division of these responsibilities between the two Associate Systems Administrators is further clarified in the IT Duty Matrix.
Duties and Responsibilities:
- Responsibilities related to local network architecture
- Assist the Department Director with architecture/planning of the ATI file, application and database servers
- Responsible for server/hardware upgrades, of application-related (Galileo) systems using plans coordinated with the Department Director and Systems Engineer
- Assist the Systems Engineer in maintaining up-to-date, accurate documentation of the ATI network (LAN and WAN)
- Assist the Systems Engineer with security management and planning
- Responsibilities related to local network operation
- Responsible for web/database/file server and domain controller availability, security, performance and maintenance
- Monitor server performance and event logs to evaluate need for preventative action in advance of problems
- Act in a timely fashion to respond to any server problems
- Coordinate server response with Systems Engineer and Department Director to ensure effective intra-departmental communication
- Perform additional system oversight during critical times (e.g. training and sales presentations)and respond to potential problems
- Responsible for creating/updating and implementing the ATI data backup plan
- Act as part of a team responsible for responding to after-hours server-related emergencies
- ATI user desktop support
- Act as alternate to the IT Support Staff in performing ATI desktop computer maintenance and support
- Data and Database Responsibilities
- SQL Support - Responsible for maintenance and backup
- Ensure the IT Asset Tracking database is operational and available for Desktop/Support Engineer and IT Support Specialist to maintain accurate asset tracking information
- Microsoft Exchange – Assist the Systems Engineer with maintenance, performance and backup;
- Responsible for exporting client data using the Galileo Data Export program;
- Responsible for the uploading of data, provided by clients, to the Galileo Online Applications in a timely manner (Galileo Data Import)
- Assist the Desktop Support Engineer in receiving/responding to client technical support calls and emails and tracking identified issues to closure and performing post-closure client notification
- Enter all client contact and support cases into the Customer Relationship Management (CRM) application
- Responsible for entering known application issues into the bug tracking system
- Responsible for ensuring company assets are tracked in a centralized database
- Assist the Desktop Support Engineer in importing external test data (AIMS, CST, etc.) into the Galileo database and tracking all provided data until uploaded (Test Data Import)
- Participate in the planning and implementation of network upgrades/enhancements
- Provide in-house desktop and software troubleshooting as needed
- Act as part of a team responsible for responding to after-hours server-related emergencies
- Responsible for working safely and keeping work area clean and free of any safety hazards
- Responsible for following all company and department policies and procedures.
- Perform other job related duties as required
Minimum Professional Requirements:
- Bachelor’s degree in a computer related field or 5 years related experience.
- Microsoft Certified Systems Administrator (MCSA)
- Microsoft Certified Systems Engineer (MCSE) highly desirable
- Extensive working knowledge of Windows Desktop/Server OS, Windows networking, and TCP/IP
- In-depth PC and Mac hardware and software knowledge
- Familiarity with the following preferred
- Windows Server Update Services (WSUS)
- MS SQL (2005, 2008) - familiarity with MS SQL database maintenance/backup, file groups and high-availability environments
- SonicWall Network Security Appliances
- Coyote Point Equalizer Traffic Management Appliances
- Microsoft Exchange Server
- Symantec BackupExec
- Symantec Endpoint Protection
- Netikus EventSentry
- Additional essential professional skills include
- Ability to work independently with little supervision
- Strength in
- Organization of time and tasks
- Decision making
- Oral and written communication
- Resourcefulness and careful attention to detail
- Ability to learn and apply new skills rapidly and effectively
- Ability to work cooperatively within a team environment and with a wide range of people with varying levels of responsibility and in various settings
- Physical competencies
- Ability to sit for long periods of time
- Good visual and manual dexterity
- Ability to lift 50 pounds
- Ability to travel as necessary and meet company requirements for mileage reimbursement
- Ability to carry a pager and respond to after-hours emergencies approximately one week per month
- Clear and pleasant speaking voice
- Ability and willingness to present a professional appearance
Application Process:
We invite you to apply for this position online through the link provided directly above.
ATI Benefits Summary:
ATI employees receive a broad benefits package, including:
Competitive salary and bonus opportunities
Health insurance with vision care and dental insurance
Cafeteria plan to pay for family insurance and dependent care
Paid vacation, sick-time compensation, and eight holidays during the year
401-K retirement plan after one year of consecutive employment
Short-term disability insurance - Voluntary Participation
Term-life insurance - Voluntary Participation