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ATI Position Announcement:
Associate Systems Administrator

 

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Position Title: Associate Systems Administrator
ATI Department: Information Technology
Reports to: Information Technology Director
Compensation Classification: Full-time salaried position

Established in 1986, Assessment Technology, Incorporated (ATI) is a national corporation with a mission to create, distribute, and support technology to promote learning. ATI's applications provide Preschool and K 12 clients with complete instructional improvement systems that assist client-district administrators and teachers in their efforts to improve student performance. Consider joining the ATI team. Working together, our dedicated professionals strive to create technology, content, resources and other tools to improve the lives of educators, students, and team members.

Department Description: 

The Information Technology (IT) Department plays a significant role in the daily functioning and in the long term planning of ATI. The department is responsible for planning, implementing and maintaining system architecture, optimizing performance of all hardware and software used to deliver Galileo services to ATI clients, performing client and in-house technical support, and managing the client data import and export programs.

Position Description:

The primary function of the Associate Systems Administrator is to manage the Galileo Data Import (GDI) program, importing client Student Information System (SIS) enrollment and demographic information to the Galileo Online database. This position also serves as a back-up to the Desktop Support Engineer for in-house and client technical/desktop support and assists with server maintenance and security operations.  An additional responsibility of this position is to act as part of an IT after-hours emergency response team, coordinating with the Department Director and senior IT staff when necessary to resolve server/hardware issues during response activities.

Duties and Responsibilities:

• Data and Database Responsibilities

• Responsible for importing data, provided by clients, to the Galileo Online Applications in a timely manner (Galileo Data Import);
• Help maintain accurate asset tracking information and system updates using the Kace Desktop Management Appliance;
• Assist the Desktop Support Engineer with importation of external test data (AIMS, CST, etc.) into the Galileo Online database (Test Data Import);
• Microsoft Exchange – Assist with maintenance, performance and backup.

• ATI user desktop and client support:

• Act as member of the IT Staff in performing ATI desktop computer maintenance and staff user support;
• Assist the Desktop Support Engineer in receiving/responding to client technical support calls and emails and tracking identified issues to closure and performing post-closure client notification;

• Enter all client contact and support cases into the Customer Relationship Management (CRM) application.

• Responsibilities related to local network operation:

• Assist with web/database/file server and domain controller availability, security, performance and maintenance;
• Assist with Microsoft Active Directory management including user creation/editing and group policy planning/implementation;
• Perform additional system oversight during critical times (e.g. training and sales presentations) and respond to potential problems;
• Act as part of a team responsible for responding to after-hours server-related emergencies.

• Responsible for entering known application issues into the bug tracking system.
• Participate in the planning and implementation of network upgrades/enhancements.
• Work safely and keep work area clean and free of any safety hazards.
• Responsible for following all company and department policies and procedures.
• Adhere to all company personnel guidelines, policies and procedures.
• Perform other job related duties as required.

Minimum Professional Requirements:

• Bachelor’s Degree in a related field or three years related experience required.
• IT certification (A+, Network+, CCNA, MCSA, MCSE) highly desirable.
• Familiarity with the following:

• MS SQL (2005, 2008) - familiarity with MS SQL database maintenance/backup and query language;
• Working knowledge of Extract, Transform and Load (ETL) processes;

• Proficiency in data manipulation using MS Excel.
• Extensive working knowledge of Windows Desktop/Server OS, Windows networking, and TCP/IP.
• In-depth PC and Mac hardware and software knowledge.
• Additional essential professional skills include:

• Ability to show consistent exercise of sound judgment;
• Strength in:

• Analysis and interpretation of data related to IT,
• Organization of time and tasks,
• Decision making,
• Oral and written communication;

• Resourcefulness and careful attention to detail;
• Ability to learn and apply new skills rapidly and effectively;
• Ability to work independently or cooperatively within a team environment and to communicate with a wide range of people with varying levels of responsibility and in various settings.

• Physical competencies:

• Ability to sit for long periods of time;
• Good visual and manual dexterity;
• Ability to lift 50 pounds;
• Ability to travel as necessary and meet company requirements for mileage reimbursement;
• Ability to carry a pager and respond to after-hours emergencies approximately one week per month;
• Clear and pleasant speaking voice and the ability to provide outstanding customer service via the phone;
• Ability and willingness to present a professional appearance.
  

Application Process:

Apply for this position

We invite you to apply for this position online through the link provided directly above.

ATI Benefits Summary:

ATI employees receive a broad benefits package, including:

• Competitive salary and bonus opportunities

• Health insurance with vision care and dental insurance

• Cafeteria plan to pay for family insurance and dependent care

• Paid vacation, sick-time compensation, and eight holidays during the year

• 401-K retirement plan after one year of consecutive employment

• Short-term disability insurance - Voluntary Participation

• Term-life insurance - Voluntary Participation